Category: Book

  • Update: Alabama Ethics Opinion Permits Use of Cloud Computing For Client Data

    Alabama State Bar Ethics Opinion 2010-02, “Retention, Storage, Ownership, Production and Destruction of Client Files”

    This opinion addresses the following issues: 1) file retention policies; 2) how long a file should be retained; 3) what constitutes a client’s file; 4) what parts of the file can be destroyed; 5) the ethical considerations related to electronic data; 6) in what format and how the client’s file should be delivered; and 7) if the client can be charged for the cost associated with copying the file.

    Specifically addressing the use of cloud computing in practice management, the Ethics Opinion uses the “reasonable care” standard and covers the benefits as well as the potential risk.  The opinion refers to the Nevada State Bar Formal Opinion No. 33 and Arizona State Bar Opinion 09‐04 approving of third-party storage of law office data.    

    From the opinion: (more…)

  • Ethics Opinions Related to Virtual Law Practice: Updates to Book Appendix

    Below is the start of a list of ethics opinions proposed or published by different state bars that relate to virtual law practice.  This is meant to update the full list in the appendix to my book which contains state-by-state, topical references to ethics and advisory opinion that involve different aspects of operating a virtual law office.   I will make every effort to add to this resource as I become aware of new developments.  For future reference, the permanent link to this post will be on the Book tab of the blog.

    New Hampshire Bar Association Ethics Committee Advisory Opinion #2012-13/4, The Use of Cloud Computing in the Practice of Law, February 21, 2013

    Florida, Professional Ethics Committee of the Florida State Bar Proposed Advisory Opinion 12-3 2 January 25, 2013.

    Massachusetts Bar Association Ethics Opinion 12-03, regarding cloud computing, May 17, 2012.

    New York State Bar Association Committee on Professional Ethics Opinion 899 “Solicitation; answering legal questions on the Internet”, December 21, 2011.

    Oregon State Bar Formal Ethics Opinion No. 2011-188, “Information Relating to the Representation of a Client: Third-Party Electronic Storage of Client Materials” (December 2011).

    State Bar of California draft formal ethics opinion (No. 10-0003) (November 2011) regarding virtual law offices.

    Pennsylvania Bar Association’s Committee On Legal Ethics And Professional Responsibility Formal Opinion 2011-200, Ethical Obligations For Attorneys Using Cloud Computing/Software As A Service While Fulfilling The Duties Of Confidentiality And Preservation Of Client Property (November 2011).

    North Carolina Bar revised version of a proposed ethics opinion entitled “Subscribing to Software as a Service While Fulfilling the Duties of Confidentiality and Preservation of Client Property”, 2011 FEO 6 (October, 2011).

    South Carolina State Bar Formal Ethics Opinion 11-05 (Summer 2011), regarding lawyers’ use of “daily deal” services to offer discounts online to prospective clients.

    California State Bar Ethics Op 2010-179 (December, 2010), Issue: “Does an attorney violate the duties of confidentiality and competence he or she owes to a client by using technology to transmit or store confidential client information when the technology may be susceptible to unauthorized access by third parties?”

    Alabama State Bar Ethics Op 2010-01 “The Unbundling of Legal Services and “Ghostwriting””

    Alabama State Bar Ethics Op 2010-02 “Retention, Storage, Ownership, Production and Destruction of Client Files”

    Pennsylvania Bar Association Committee on Legal Ethics and Professional Responsibility, FEO 2010-200, “Ethical Obligations on Maintaining a Virtual Office for the Practice of Law in Pennsylvania” (only published online for members of the PA Bar).

    New York State Bar Association, Opinion 842, September 10, 2010 regarding online storage providers storing confidential client information.

    State Bar of California Standing Committee on Professional Responsibility and Conduct, Formal Opinion Interim No. 08-0002, regarding third party storage of confidential client information.

  • List of Products that Facilitate Virtual Law Practice

    Updated November 6, 2012 (some items on the list now include iPad or other mobile device apps)

    In the appendix of my book, I mention a list of current SaaS and other cloud computing service providers with products that may be used in the delivery of legal services online.   I’ve posted some of these companies below.  There are more coming out every month, and I welcome suggestions for new ones to add to the list.

    I have not personally used all of these products or services, but have read reviews or taken trial runs or demos for most.  They are in no particular order.  It is also difficult to categorize them perfectly because many contain multiple features or differ in how the classify their products and services in the market.

     

    Time, Billing & Invoicing

    Clio

    Chrometa

    Rocket Matter

    Total Attorneys

    MyCase

    EsquireBilling

    Credit Card Processing

    Law Charge, Inc.

    Electronic Signatures

    Right Signature

    Docusign

    SignMyPadPro

    Encryption Tools

    Truecrypt

    Verisign

    DigiCert

    Case & Client Management

    Advologix

    Clio

    LawRD

    Document Assembly/Automation/Drafting

    Kiiac

    Koncision

    Exari

    Whichdraft.com

    HotDocs User (part of HotDocs Suite 10 out this summer)

    Rapidocs

    WiziLegal

    LegalVane

    Document Management/Storage

    Box.net

    DropBox

    WorldDox

    NetDocuments

    Virtual Law Office Platforms

    DirectLaw

    Total Attorneys

    Litigation/E-Discovery

    Lexbe

    Nextpoint

    PictureitSettled

    TrialPad

    iJuror

    Transcript Pad

    The Deponent App

    Products with Secure Client Portals

    Clio

    DirectLaw

    Total Attorneys

    MyCase

    Research Tools

    LawBox App

    Google Scholar

    LawLibe

    Scrible

    FastCase

    CaseMaker

    Lexis

    Westlaw

    Project Management

    Legal Workspace

    Onit

    PBWorks

    ZOHO Projects

    Online Document storage/Backup

    Mozy

    Carbonite

    Probono Legal Services Support

    A2J

    LSNTAP

    Probono.net

    Remote Access

    Firmex

    LogMeIn

    GoToPC

    Web-Conferencing

    Adobe ConnectNow

    GoToMeeting

    Skype

    FaceTime

    Website Hosting/Management

    HostGator

    GoDaddy

    Password Generators/Tools

    Keepass

    PC Tools Free Password Generator

    LastPass

    Expert System/Decision Making Tools

    Neota Logic

    Fair Outcomes

    Coming Soon: A list of companies marketing directly to consumers that provide platforms for lawyers to delivery online legal services and market their firms. 

  • Review of PA Ethics Opinion on Virtual Law Offices

    Entitled “Ethical Obligations on Maintaining a Virtual Office for the Practice of Law in Pennsylvania”, the PA Bar Association Committee on Legal Ethics and Professional Responsibility published its FEO 2010-200 this month.  The opinion is in stark contrast to the out-dated thinking in the ethics opinion discussing virtual law offices published this past spring by its neighboring state of New Jersey.

    FEO 2010-200 defines virtual law office (VLO) as

    “a law office that exists without a traditional physical counterpart, in which attorneys primarily or exclusively access client and other information online, and where most client communications are conducted electronically, e.g., by email, etc.”  

    The opinion recognizes that there are different forms of virtual law practice and specifically states that it is not addressing issues related to “client portals” or cloud computing because both traditional and virtual offices may use these. 

    There are several questions that the 14 page opinion addresses including the following: 1) whether an attorney may operate a VLO in the state, 2) using a VLO to work from home or or in locations outside PA, 3) listing a physical address in ads for the VLO or letterhead, 4) using a PO box as the address, 5) if a geographic location must be given to the client letting them know where the attorney will handle the services or meet with them, 6) for a multiple attorney firm, if it is necessary to disclose all of the cities and states from which those attorneys are performing their services, 7) if the firm or attorney with a VLO can claim that fees are lower than a traditional law office, 8 ) compliance with the duty of confidentiality, 9) if the attorney does not meet face to face with clients, if there are other steps required to confirm client identity and handle issues such as diminished capacity.   In clear format, the opinion then lists the direct answers to each of these issues before jumping into its analysis of the PA rules of professional conduct as applied to VLOs. (more…)

  • Book Release — Virtual Law Practice: How to Deliver Legal Services Online

    I’m pleased to announce the publication of my book Virtual Law Practice: How to Deliver Legal Services Online through the ABA LPM Publishing.  The book was written to be a practical, how-to manual for attorneys who want to deliver legal services online by creating a virtual law office. It addresses virtual law practice that is either completely web-based or where a firm has integrated a virtual law office into a traditional practice management structure.   

    The goal of the book is to guide anyone interested in the concept of virtual law practice through the different management structures, technology options, ethics and malpractice issues, marketing methods, daily management, and really serves as a how-to guide for practical implementation.  The book is full of case studies from attorneys engaged in virtual law practice and elawyering as well as advice from practice management advisors, IT & security professionals, and marketing and business professionals among others.  The book includes an glossary of terms related to virtual law practice and an appendix of state-by-state ethics rules and opinions and other resources related to virtual law practice.  Because the technology involved in creating and maintaining a virtual law office changes so frequently, I intend to update the information in the book on this blog as necessary. 

    Please check out the book at the ABA Bookstore and check back here for updates on the topic. Thanks to everyone who supported me in this endeavor, and my gratitude especially goes out to those attorneys who took the risk in forging ahead with virtual law practice in its various forms over the years!

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