Tag: Kimbro Legal Services

  • Screenshots of VLOTech Client Side

    I posted the manual for the client side of the VLOTech software on the VLOTech blog here. I am excited to share the new format with my own online clients. The software has everything that I have been using to practice law online for the past couple years at my own virtual law practice, but it also has some additional features that I think will make my virtual practice run smoother for me and my clients.

    One of the great things about the software-as-a-service model is that the software doesn’t require installs for every different version or patch. VLOTech can get input from the attorneys using the product to decide what aspects of the technology to develop next. Updates to the software are then just added to the existing clients’ systems. It’s development guided by the users which just makes good sense.

    We have a test site up and running for our first group of innovative attorneys to try out before they go live with their virtual law practices. The goal is to get an online demo on the VLOTech blog so that it’s available for everyone. For now, the focus is on supporting our first e-laywering pioneers. We now have attorneys from 21 different states who have expressed an interest in opening a web-based virtual law practice with VLOTech. There’s clearly something going on here.

  • Setting Up a Virtual Law Practice

    I asked my readers in a recent post to let me know what their top questions were regarding virtual law practice.

    One reader writes:

    “Is there a software solution that can be installed out of the box that would work well for a virtual practice, or does someone have to find someone with programming expertise to set up the website? What software do you use for your virtual practice?”

    Since I don’t know of any “out of the box” products that can create a completely virtual law office, I thought I would explain exactly what a virtual law office is and how it operates with the VLOTech, Web 2.0 application which is what I use to operate Kimbro Legal Services.

    The definition of virtual practice has evolved with the technology we have available to us and will continue to do so. VLOTech clients either have a law office website in place or VLOTech refers them to Grant Griffiths at G2WebMedia.com whose services may set up a virtual law office website with blog functionality. The VLOTech application is then integrated into the attorney’s vlo website. Unlike packaged software that you have to install on your PC, VLOTech is a hosted system. Read up on Web 2.0 apps or SaaS for more details. The VLOTech website also has more information about the product and faqs.

    By the basic definition, a completely virtual law office (VLO) is a professional law practice that exists online through a secure portal and is accessible to the client and the attorney anywhere the parties may access the Internet. A VLO provides attorneys and clients with the ability to securely discuss matters online, download and upload documents for review and handle other business transactions in a secure digital environment. With a VLO, an attorney’s clients benefit from the convenience and accessibility and the attorney benefits from the flexibility of a virtual law practice, an online client and revenue generating software, and lower overhead associated with setup and maintenance of a nontraditional law office.

    It is important to distinguish a professional VLO from the many online websites selling legal documents and from rented “virtual,” physical offices. A VLO provides direct and personal communication between an attorney and a client rather than “form generated,” unbundled legal documents for sale and purchase by the public. Communication by email does not constitute a virtual law practice even if sent through a law firm’s website. Email is limited as a method of transacting business and is typically unencrypted, and therefore, not a secure method of handling sensitive attorney/client data.

    Physical office space rented out to an attorney to meeting with clients when scheduled for a monthly fee is also often referred to as a “virtual” law office. While this arrangement allows the attorney to work from a home office and meet with clients in a shared office space, the program does not use technology to operate the functions of a law office or provide an online interface to obtain and work with clients.

    Previous hesitation by legal professionals regarding “elawyering” or the practice of law online centered around technology that was limited in both protecting the security of sensitive attorney/client data and in allowing for adequate communication between the attorney and his or her client. As Web 2.0 and web-based applications continue to evolve, the definition of a virtual law practice will need to adapt at the same pace. While the software applications & technology used to create a VLO may update continuously, the public demand for online access to legal services will sustain the VLO method of practicing law. However, it will remain the responsibility of the individual virtual law practitioner to stay current with the security concerns related to the technology used for the VLO and to maintain strong ethics and professional conduct when practicing law online.

  • Clickwrap Agreements in a Virtual Law Practice

    I’ve been doing more blogging for the VLOTech website. A lot of my material is coming from the CLE manuscript that I’m drafting for a presentation this summer on security/ethics issues with virtual law practices. The legality and enforceability of clickwrap agreements in a vlo is a question I’ve gotten from other attorneys.

    In my virtual practice, I don’t soley rely on the clickwrap agreement that my clients are required to accept before registering for their own homepage. I more specifically define the scope of legal representation (or non-representation as the case may be) with each individual client that registers. That is handled on each client’s secure homepage and depends on the legal work they are seeking. As more attorneys go online with their law practices, the use of the clickwrap agreement will probably be standard on the vlo, but I suspect each individual solo or small firm practitioner will want to use an additional retainer agreement or other contracting method with clients after registration.

    Here’s my post from the VLOTech website on this subject:

    Solo and small firm practitioners operating a VLO require that their online clients accept a clickwrap agreement before registering for a homepage on the virtual law office. This agreement contains the terms and conditions of the attorney’s representation to the client, explains the nature of unbundled legal services, defines the scope of representation and may contain other provisions tailored to the attorney’s virtual law practice.

    While retainer fees, payment arrangements and further definition of the scope of legal representation is communicated with the client through the client’s secure homepage on a case by case basis, the standard clickwrap agreement for the VLO serves as the legal contract between the attorney and his or her online client. Some attorneys may chose to require that their clients download and sign a separate written agreement following registration similar to a traditional retainer agreement. The business method depends on the individual virtual law practice. However, an online agreement during client registration with the terms and conditions for use of the VLO is standard.

    The ABA Committee on Cyberspace Law during a panel discussion at the ABA’s Annual Meeting last year provided a practical reminder of the steps to follow when creating an online agreement. Blogger, Jason Haislmaier, in his blog ThinkingOpen, provides a great blog post regarding the drafting of enforceable online agreements and the Cyberspace Law Committee’s recommendations.

    Haislmaier writes,

    “In particular, the panel indicated that the working group had identified four “bottom line” steps for forming legally binding online agreements:

    1. The user must have adequate notice that the proposed terms exist;

    2. The user must have a meaningful opportunity to review the terms;

    3. The user must have adequate notice that taking a specified, optional action manifests assent to the terms; and

    4. The user must, in fact, take that action.

    Among these four steps, adequate notice of the existence of the proposed terms is among the most important.”

    VLOTech attorneys draft their own terms and conditions for use with their virtual law offices. The ABA Cyberspace Law website has a searchable archive for members which contains many good resources to assist attorneys in researching this topic and drafting their VLO online agreements.

  • March Update on VLOTech and my Virtual Law Practice

    Sheryl Sisk Schelin, author of The Inspired Solo, invited me to write a guest post for her blog this week. Thank you to Sheryl for the opportunity to share my virtual practice with her readers!

    In other news, VLOTech is having its website professionally designed by G2 Web Media which is owned by Grant Griffiths of Home Office Lawyer fame. The website/blog should be up and running by the end of the month. The VLOTech company website will be a blog so that company updates and software progress can be posted quickly and archived in one spot. We’re also planning on having a faqs section which will address head-on the questions that we predict prospective clients and the public may have about SaaS, web-based applications and vlos in general.

    The Greater Wilmington Business Journal recently published an article about VLOTech and how the company is attracting attention across the nation from attorneys who are interested in setting up Virtual Law Offices.

    I’ve been asked to teach a CLE session at the GP/Solo/Small Firm CLE for the NC Bar Association this summer. My working title is “Virtual Law Practice: Technology and Ethics Considerations.” I’m looking forward to the opportunity to share my experience practicing law online and hopefully encourage more solo and small firm practitioners to look into the different technology options available that can enable them to create vlos or to take their practices remote.

  • Book Review – The Electronic Evidence and Discovery Handbook by Sharon D. Nelson, Bruce A. Olson and John W. Simek

    I was fortunate to win the above titled book as a prize during the Macs Practice Law Week hosted by The Inspired Solo. The authors, Sharon D. Nelson, Bruce A. Olson and John W. Simek, mention in the introduction to the book that when they predicted that all lawyers would need to learn about electronic discovery (ED) in the near future, they were meet with the same remarks from attorneys that I hear about virtual law practices — it’s just a trend and will not have an impact on the way that I practice law.

    Until I read through this book, I don’t think I realized either the extent to which issues surrounding ED have crept into every law practice — even solos and small firms. It has gotten me thinking about the ways that I need to counsel my clients, not just my small business clients, but also my family law and estate administration clients. Clients need to be educated about their own electronic activities and how those actions could show up again as electronic evidence in their legal cases.

    As the authors make clear in The Electronic Evidence and Discovery Handbook, messages written in an email will hang around longer and have more copies than a contract written on paper and stuck in a file somewhere. Not only is this good evidence, but in some cases, it may be easier to get a hold of.

    In this day and age, I find it difficult to imagine that anyone could assume that just because they are communicating by email or text message, that this is somehow not a “real” transfer of information. There have been many articles along these lines in the past few years, especially regarding the inappropriate use of email or the slack way in which even professionals will write messages to colleagues and clients using slang or unprofessional language.

    This trend seems to be changing, or at least people are becoming better at determining what e-conduct is appropriate for which e-format. You can disclose TMI or TFS comments on your personal D&D listserv, but BTW you should write in complete sentences when emailing opposing counsel from your law office.

    In my virtual law practice, I try to avoid using email because it is unencrypted and therefore, not a secure way to communicating with clients. My VLO provides a secure way to communicate with my clients and I use this as a way to lock down the terms of our attorney/client relationship and the scope of legal services I am providing. As with a traditional retainer agreement, I count on the fact that in the event that I ever need to defend my actions, I will be able to use my e-correspondence with the client as electronic evidence.

    The Electronic Evidence and Discovery Handbook is a fascinating book on a topic that affects all attorneys, even solos and small firm practitioners. With useful forms, checklists and guidelines on the included CD, I’d recommend it as a useful addition to any law office library — virtual law offices all the more.

  • Virtual Law Practice Heralded as the Future of Solos and Small Practices

    The response to my guest post on Susan Cartier Liebel’s blog Build a Solo Practice, LLC has been overwhelming. In the past three days Virtual Law Office Technology has been swamped with emails and a few phone calls from other solos interested in using the release version of the web application. I’ve really been enjoying hearing from these other attorneys with solo or small practices and learning how they run their businesses and how they would like to see this technology work for them.

    Also heralding virtual law practice as the future of solos and small firms, Jordan Furlong, Editor-in-Chief of National magazine at the Canadian Bar Association, writes here on his blog Law21, “Small, flexible, accessible, affordable, and turn-on-a-dimeable — that’s what tomorrow’s solo and small firms will look like. It seems that, in some quarters at least, tomorrow has arrived early.” He was kind enough to mention my virtual law practice, the Virtual Law Office Technology, and the guest post to Susan’s blog.

  • Virtual Law Office Receives National Press

    In October, the national publication, Lawyers USA, ran a feature article on my virtual law office. The article also discussed the development of the software that Virtual Law Office Technology, LLC (VLOTech) plans to release to a select group of attorney clients next year. My law office runs on the proof of concept version of the software and I’m looking forward to being upgraded to the full bells and whistles version of the vlo.

  • Supporting Virtual Law Practices

    Keeping up with blogging has been impossible between running my online law practice, raising an 18 month old and forming a new software company. I’ll do my best to provide a brief update.

    In June, we filed a patent for the virtual law office software and business method. We formed a company called Virtual Law Office Technology, LLC (VLOTech). The company provides software that connects legal professionals to the online community. To view a beta version of the software, please visit my law practice, Kimbro Legal Services at www.kimbrolaw.com. We have drafted a detailed business plan and are currently seeking angel or other investors to assist in getting the company up and running.

    A handful of attorneys in several states have shown interest in being some of the first attorneys in their states to set up virtual law practices. A couple are interested in integrating them into their existing practices and others are interested in having a completely virtual, homebased law practice. I have about a couple attorneys a month contacting me and that’s with zero marketing effort. I’m very excited about the potential that this has not only to offer a greater work/life balance for attorneys and another way to profit in their businesses, but also that it will offer more affordable and accessible legal services to the public.

    After over two years of research on the virtual law office as a business method for the legal profession, I feel very strongly that it is a great alternative way of providing unbundled legal services. An attorney could combine it with an existing brick & mortar law office and expand their client base to anywhere in the state(s) in which they are licensed to practice law. The software and business method provide for a number of different business applications. When we have more marketing materials ready for the company, I’ll post a link to those and the demo of the software. For now, we are working hard on the website content for VLOTech.

  • Kimbrolaw website in the news

    This has been a great week for introducing the website to the public. The Wilmington Star-News ran a short article on the virtual law office and then the daily N.C. Lawyer’s Weekly, which is emailed out to a large number of attorneys statewide, published a short mention on the virtual law office and linked to the Star-News article. The Greater Wilmington Business Magazine also ran an announcement of the practice this week.

    I am pleased to report that the response from website visitors has been very positive. I keep reading the phrase “it’s about time” from people registering on the site. I’ve been productive all week as a result of the press and really enjoying every minute of being busy.

  • Kimbrolaw.com is live!

    The website went completely live last night. This means that anyone interested can register for their own account and have access to the “ask a lawyer” function. As with any new site, there are sure to be some things in the layout and usability which might need improvement. I’m looking forward to receiving such critiques from potential clients and working to improve the site. My next step is to get the word out to people who might benefit from having access to an affordable, online law office.

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