Tag: unencrypted email

  • Book Review – The Electronic Evidence and Discovery Handbook by Sharon D. Nelson, Bruce A. Olson and John W. Simek

    I was fortunate to win the above titled book as a prize during the Macs Practice Law Week hosted by The Inspired Solo. The authors, Sharon D. Nelson, Bruce A. Olson and John W. Simek, mention in the introduction to the book that when they predicted that all lawyers would need to learn about electronic discovery (ED) in the near future, they were meet with the same remarks from attorneys that I hear about virtual law practices — it’s just a trend and will not have an impact on the way that I practice law.

    Until I read through this book, I don’t think I realized either the extent to which issues surrounding ED have crept into every law practice — even solos and small firms. It has gotten me thinking about the ways that I need to counsel my clients, not just my small business clients, but also my family law and estate administration clients. Clients need to be educated about their own electronic activities and how those actions could show up again as electronic evidence in their legal cases.

    As the authors make clear in The Electronic Evidence and Discovery Handbook, messages written in an email will hang around longer and have more copies than a contract written on paper and stuck in a file somewhere. Not only is this good evidence, but in some cases, it may be easier to get a hold of.

    In this day and age, I find it difficult to imagine that anyone could assume that just because they are communicating by email or text message, that this is somehow not a “real” transfer of information. There have been many articles along these lines in the past few years, especially regarding the inappropriate use of email or the slack way in which even professionals will write messages to colleagues and clients using slang or unprofessional language.

    This trend seems to be changing, or at least people are becoming better at determining what e-conduct is appropriate for which e-format. You can disclose TMI or TFS comments on your personal D&D listserv, but BTW you should write in complete sentences when emailing opposing counsel from your law office.

    In my virtual law practice, I try to avoid using email because it is unencrypted and therefore, not a secure way to communicating with clients. My VLO provides a secure way to communicate with my clients and I use this as a way to lock down the terms of our attorney/client relationship and the scope of legal services I am providing. As with a traditional retainer agreement, I count on the fact that in the event that I ever need to defend my actions, I will be able to use my e-correspondence with the client as electronic evidence.

    The Electronic Evidence and Discovery Handbook is a fascinating book on a topic that affects all attorneys, even solos and small firm practitioners. With useful forms, checklists and guidelines on the included CD, I’d recommend it as a useful addition to any law office library — virtual law offices all the more.

  • Legal Directories and a Virtual Law Office – What’s Your Address?

    taking a look at online legal directoriesThis week I’m considering giving online legal directories another chance. As more and more attorneys are dropping out of Martindale Hubbell, I recently turned to Findlaw’s online directory options.

    I formerly had a listing with Lawyers.com and was unhappy with the unprofessional splash page that they insisted on setting up for me. Why they would not link directly to my vlo, I am not sure. Because my vlo is a secure web application and clients can come to me directly through the online office, I did not have a need for Lawyers.com’s unsecure “email me” contact form that I was paying for each month. The one benefit was that the listing boosted my ranking in google which initially may have been worth the pricey fee. On to other options as I continue to grow my vlo and learn more law management practice tips along the way.

    A basic Findlaw listing that links to my vlo would be great. Except they are not too familiar with a vlo and virtual law is not a separate category of law practice. Even though I work with clients online throughout the entire state, I would have to purchase a listing in each individual cities in the state. The expense here is mindboggling.

    What is my address? Well….it’s a website address. The online directories have trouble categorizing you outside of the traditional law office setup. As more solos and law firms go online with Virtual Law Office Technology (VLOTech) and use a vlo to practice law, the usual law directory companies will have to come up with a different pricing structure that provides services that fit with a vlo’s marketing needs.

    One option might be to leave out the physical address requirement and let the vlo link to their vlo for the same price and if they want to add both a physical and a vlo link, then charge for both. I’m not an expert on how online directories operate. The customer reps at Findlaw have been efficient at giving me the information I need as far as pricing and services. However, I think if these companies want to stay on the cutting edge of legal technology trends they should start considering how their services can be useful and affordable for a virtual law practice.

  • Unsecure Law Office Emails – Not the Only Way to Talk to Clients Online

    Ross Kodner of Ross Ipsa Loquitur posted sections of an interview with his state’s bar journal about the state of legal technology. Predictably, the question of security in legal technology came up here.

    As Kodner discusses, email communications are unsecure and to help with the potential ethics violations, he recommends that attorneys let their clients know from the beginning that email is unsecure. This is a good practice tip for attorneys no matter how much technology they use in their day to day practice.

    Even though I communicate with my clients through my secure website only, there occasionally are clients who will find my email address and email me rather than use the website interface. When this happens, I make a point of telling them that email is unencrypted and therefore not as secure as my website where, like online banking, they can have more options of communicating with me than in an unsecure email. Once they understand this, most clients will go to the virtual office.

    The trend with law office websites is still the “contact us” form that is sent by unencrypted email and gives the client a chance to disclose their legal issues to the attorney or whoever is answering the law office’s incoming email. The concern from my perspective is that this form of unsecure communication will be confused with my secure virtual website and the methods that the vlo technology uses to protect the client’s information.

    Not everyone in the legal profession can be computer experts or technology buffs in addition to successful attorneys. If legal professionals understood the basics, that there are forms of electronic communication that are more secure than email and that these methods were easy to use and required little money and energy, then they might have more confidence in integrating (or hiring someone to integrate) that form of communication into their practices for the benefit of their professional development.

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