At its meeting on January 27, the NC State Bar Council adopted and published the last version of 2011 Formal Ethics 6 “Subscribing to Software as a Service While Fulfilling the Duties of Confidentiality and Preservation of Client Property”. The last version of this opinion was sent to subcommittee in July 2011, but the discussion over the structure of the opinion has been almost a year and a half-long process. At one point, a draft of the opinion contained a list of minimum requirements for the use of SaaS which raised some concern with NC lawyers as well as others nationwide who are interested in the development of legal technology.
The final conclusion of the published Opinion:
a law firm may contract with a vendor of software as a service provided the lawyer uses reasonable care to safeguard confidential client information.
The ethics subcommittee that reviewed this issue should be commended for the amount of research and thought that they put into this process. They pulled in experts on both sides on the fence on the issue of using SaaS in law practice and really made an effort to understand the broad impact that the opinion would make on NC practitioners in a variety of practices. At one point, experts in online banking, which also relies on strict security standards for the use of SaaS, were called in to provide their perspective.
Here are some key items to notice in this opinion: (more…)

