Virtual Law Practice

Tag: client-attorney relationship

  • Growing Busy

    The online law office has really taken off — faster than expected actually which means that I have not had the time I had planned on to blog about legal updates in N.C. law. My clientele has built up relatively quick and fortunately is coming in steady each week. A few clients are still calling me on the cell phone or office phone to ask questions rather than going to the online format. However, we are working to add features to the client’s personal pages on the site that will make corresponding and uploading and downloading documents more simple and user-friendly.

    Having the flexibility to get the work done when I want to is the nicest thing about the online law office. If I need to go out in the middle of the day and work instead in the evening or early in the morning, that option is available to me. In fact, I just got back from an out of state trip yesterday. I worked remotely for the entire week from the website’s administrative end and my email and didn’t miss a beat with my clients. I’m thinking the quality of life that I have right now, being able to stay at home with my smart and energetic 9 month old and really give her the attention she deserves, makes up for the larger income that I might have had working crazy billable hours at a more traditional law office. And I’m able to stay current in my profession and continue to practice in the areas of law that interest me the most. I’ll do my best to fit in more blogging about my practice and on new developments I read about in N.C. estate and small business law but, happily, I’ve got my hands full right now!

  • When Client Service a Priority – The Rest Will Follow

    This is from a post on Wired GC, a well written blog run by a business and tech savy attorney in the midwest. He’s commenting on a British law firm’s use of technology to make their clients’ lives easier. I will have to agree with his statement. I’m finding that clients also believe that the level of service that comes from retaining legal services through an online law office, while not as personal in the traditional sense perhaps, is more affordable and convenient for certain transactions.

    “I can see enlightened law firms offering more of these online options for clients. They could be priced on a per-use basis (good), offered on flat-fee basis (better), or even free for clients on a retainer scheme for more complex work (perhaps best).

    If one of the law firms I use sent me a link to an online solution that could deliver quality work quicker at a lower cost, I would fall out of my chair. Why? Because it would mean this firm is thinking about solving my problems and not just about raising revenues. With a bit more focus on the former, the latter may be more likely.” [emphasis added]

  • Legal Aid of North Carolina – Going Tech…slowly

    I just volunteered to do some pro bono work for Legal Aid of N.C. via their Wilmington branch. I filled out the volunteer form online which was an option newly available on their website. When I spoke with the very friendly PAI coordinator about my website and how I was able to offer services at a lower price because of no overhead costs and how that could benefit clients that Legal Aid could take, she said that the attorneys in their office were “traditionalists” and believed it was important to meet with the client face to face.

    I had a feeling that was the case. And sure, if I didn’t have mountains and mountains of student loan debt and I had a nice savings or trust fund, I might could afford my own physical law office and would enjoy counseling clients face-to-face. However, I still stand behind my virtual law practice as a great alternative way to provide legal services. When it comes to money versus a nice, friendly in person conversation, I’m going to go out on a limb here and say that most middle to lower income folks (myself included) are thinking about the money and not the friendly face-to-face chatting. If we can get the same legal service and it costs less, then I’m all for that.

    I think it is a generational difference. Also, the PAI coordinator mentioned that most of their clients did not have access to the internet and therefore, the website office wouldn’t be of use to them. Again, there is so much resistance before the idea is even really introduced to the public. So I mentioned that the public library and law library offer free internet to the public. Plus, personally, I have been in some of the lower income neighborhoods in town and you would be surprised how many of the younger generations living there are decently current in their use of technology. Almost every kid you see has a cellphone and I find it very hard to believe that for many of them someone in their family doesn’t have access to a computer and the internet somewhere.

    Again, I just think that if it’s between no legal assistance because Legal Aid can’t help you and affordable legal services, they would prefer the help however it comes. For example, I just finished working with a client this morning. Never met her in person. Only talked to her on the phone. Did my research and work on her matter online and through the cell phone to assist her. Got back with her by phone and that was all she needed. Before she had contacted me for help, she had gone to Legal Aid and they had not been able to take her case due the nature of the matter and their funding restrictions. If I hadn’t offered an alternative way to get legal services, she would have had to go back to looking up random attorneys in the phone book and listening to the brush-off from many of them as she had before she was referred to me.

    So, I sincerely hope that the more traditional attorneys don’t immediately disregard what I am trying to do with the virtual law practice and at least take the time to consider it as an alternative way of practicing the law that can be of service to the citizens of our state and local community.

  • Speaking Different Languages

    I am always surprised by the disconnect between the language of the written law, the legal professionals and the clients they are meant to serve. In law school, we are trained to analyze and imitate the written legal opinions of some of our nation’s best legal minds. But we are not typically trained in how to make the law understandable to the average citizen. I think this creates an endless cycle of people having to rely on attorneys for advice on some of the basic legal rights and protections afforded them, simply because they cannot interpret the language of the law or even know where to look to find the law that relates to their legal matter. While this creates more work for attorneys, I think it is a disservice to the public. But on a positive note, I think it is getting better. For example, http://www.nccourts.org is the NC Court system’s website and they have a general faqs section and make an effort to at least point people in the right direction. However, I think there continues to be room for improvement in the communication between the law profession and the public we serve. I don’t know if the answer is more practical, “real world” law school training or more legal education in public schools. In any event, making legal advice easily comprehensible to clients is something I make a concerted effort to achieve.

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