Tag: marketing a VLO

  • “In the Meantime…” — Temporary Operation of a Virtual Law Office

    Over the past year I’ve spoken with attorneys who have been laid off from Biglaw firms and are seeking new positions or attorneys who have just passed the bar and are having trouble finding a position to launch their legal careers.  Both groups of individuals are working hard to establish or reinvent themselves within the legal profession and are seeking my advice about using a virtual law practice as a way to do this. They want to operate a solo virtual law practice “in the meantime.”

    Solo virtual law practice is not for everyone, and while I love the independence that it provides me, I recognize that other attorneys have different goals for their legal careers. Therefore, I try to give useful advice that would apply to the attorney’s individual goals and circumstances.

    Can a virtual law practice be used effectively in between phases in an attorney’s career — from firm to firm?  Will the attorney be able to take the virtual law practice with him or her when that dream legal job comes along?  Will it pay the bills if the attorney is only going to be delivering legal services online on a temporary basis?  If the attorney is a newly graduated attorney can he or she work online and learn an entirely new practice area of law without having worked in an actual law office? 

    These are difficult, but critical questions for attorneys in such situations to ask before embarking on a virtual law practice. I’ve combined some of my responses to these questions below. (more…)

  • Twitter and the Virtual Law Office

    I’ve been using Twitter on almost a daily basis since last summer as @StephKimbro.  I started using it out of curiosity and am at over 1400 updates.  I have met many new people both in the legal profession and in other industries through Twitter.  Like anything else online, it requires savvy filtering skills.  I use TweetDeck to help search and filter tweets. 

    Many blog posts have gone up about attorneys using Twitter for networking, marketing and client development.  I’ll list a few below for reference.  Since my virtual law office clients are online and more likely to be using Twitter themselves I wanted to give the application more time before blogging about it to see how it could have an impact on a virtual law practice.

    So far, no new online clients as a direct result of using Twitter.  The difficulty is in narrowing in on my online client base here in North Carolina.  My Twitter network knows no jurisdictional boundaries which I am held to by my law license.  While I have a good number of North Carolina followers, the number of Twitter users is still not touching the general public enough that my posts about my law practice are reaching potential consumers of the online legal services that I provide.  Of course, I am not directly advertising my services through tweets, just posting about what I am working on at the time on my VLO.  I use other forms of online advertising that are targeted more towards my NC client base, but Twitter is just not able to tap into that base as easily— not yet.  

    That said, if I were able to connect with a prospective client through Twitter, I would immediately have to send them to my VLO to continue online communication.  Even the use of direct messages through Twitter conveys via unencrypted email and would not be a secure method of conveying sensitive attorney/client communications.  I would worry that a less sophisticated client might send a tweet with confidential information to me and the rest of the online world before I would have the chance to warn them.  I know other attorneys have written about these concerns and some refuse to use Twitter at all for that reason, but I still think the benefits for the legal professional outweigh any risks.  I’m keeping my eye out for a state bar ethics or advisory opinion to specifically discuss the use of Twitter.  Clue me in if you’ve read one.

    The value of Twitter for the virtual law practice is obvious — connecting with a network of other legal professionals on a closer level.  I have gotten to know many attorneys, virtual assistants, legal software providers and law practice management advisers through Twitter. Sure, I have a LinkedIn, Facebook and other social and legal networking accounts, but Twitter lets me get a glimpse into the daily lives of these people and likewise, they occasionally see tweets about my family and my daily musings.  Tweets help to humanize the online networking process.  

    For some attorneys operating a virtual law practice may seem isolating if they are working from a home office or other remote location on their VLO.  Twitter helps them stay connected to legal news and the opinions of other legal professionals across the world.  I have asked my Twitter followers for general advice on law practice management in the past and received useful insights.  Likewise, I have been able to share tips about VLOs and virtual law practice with others. 

    The network of virtual attorneys and virtual law firms on Twitter is growing which is helping to spread the word about VLOs and the delivery of legal services online.  Here are some VLOs on Twitter:

    @Olea_LLP

    @TimFerraris

    @FrameLegal

    @PattiSpencer

    @Debrina

    In conclusion, I don’t think using Twitter has much of a benefit of pulling in clients directly to a VLO.  However, it is a great tool to use for networking and learning from other legal professionals and a way to continue to grow the online presence of a virtual law practice.  As more of the general public joins Twitter, it is possible that the general advertising of a VLO website and services through tweets will over time help an attorney to grow his or her online client base.  

    Here are a list of some popular blog posts that have gone up about the use of Twitter by legal professionals:

    Twitter 101 For Lawyers, Nicole Black (@nikiblack)

    145 Lawyers (and Legal Professionals) to Follow on Twitter, Adrian Lurssen (@jdtwitt)

    Lawyer Marketing with Twitter, Steve Mathews (@stevematthews)

    Lawyer Marketing with Twitter has Arrived, Kevin O’Keefe (@kevinokeefe)

    How to Use Twitter as a Lawyer, Grant Griffiths (@grantgriffiths)

  • How Will Virtual BigLaw Affect Solo/Small Firm VLOs?

    It was predictable that BigLaw would find a way into the world of virtual law practice. This week’s most popular legal news article was the introduction of Venture Law Group’s new law firm concept, Virtual Law Partner. This new virtual law firm has the goal of becoming BigLaw for the virtual practitioner and boasts of creating partners out of firm members who will have the flexibility to set their own rates and work their own hours. They will receive 85% of what they are billed under this scheme.

    The question: How will the launch of Virtual BigLaw affect solo and small firm virtual law practitioners?

    The answer may depend on the marketing techniques of the Venture Law Group both in luring newly licensed attorneys and bringing in clients for each individual partner’s virtual practice. One question is whether the partners in this virtual BigLaw firm are responsible for retaining their own clients or whether the firm assists their individual efforts. 

    The affect of Virtual BigLaw on solos and small firm VLOs may also depend on the company’s ability to influence the ABA and other State Bars as far as standardizing rules of professionalism in virtual law practice. It is certainly something I intend to follow closely in the coming months. 

    While the Venture Law Group’s Virtual BigLaw Firm does not appear to seek clientele out of lower & middle income America, if other Virtual BigLaw Firms crop up, then this could have an impact on solo and small firm VLOs.  One of the benefits of operating a VLO as a solo practitioner is that it allows me to compete on some level with the larger firms who are able to set up shop in just about every small town in my state. My VLO allows me to expand my client base and provide services to more lower and middle income individuals who might otherwise not go to a traditional law office for a variety of reasons (billable hour, intimidation, inconvenience, etc.).

    One of my hopes in starting my own VLO and in forming VLOTech was that I could work towards changing the bad opinions that many in the public have about attorneys. Sure, I want to have a successful career and make a good living, but I also want to show the world that there are alternative ways of practicing law that make legal services more affordable and accessible to the public. I wonder what impression Virtual BigLaw will make.

    Personally & professionally, I found it annoying that the head of this venture spoke in several interviews as if he invented virtual law practice and the idea of better work/life balance for attorneys through technology. He may have some major connections in the VC funding and legal world, but he did not invent virtual law practice or elawyering. My thanks to Carolyn Elefant for pointing this out in her Legal Blog Watch post “Are Virtual Law Firms Really a New Idea?”

    Attorneys have been practicing law online for years with different combinations of the technology available at the time. Web-based, software as a service (SaaS) business models are fairly recent to the mix. In my mind, virtual law practice is a collaborative effort of many individuals in the legal profession and the IT field. We learn from each other and create various methods of virtual law practice.

    Every attorney seeking to practice law online will need to decide which form of virtual law office they want to join or if they want to hang their own virtual shingle. Some attorneys may want to focus on form-generated legal documents while others may want to combine a VLO with a traditional litigation practice.   The type of VLO, the services it offers and how it operates, depends on how the attorney wants to set it up.  And now attorneys who want to join a Virtual BigLaw as a partner may have that elawyering option as well.

  • Checklist for Opening a Virtual Law Office

    The following is a basic checklist for attorneys considering opening up a virtual law practice.

    ___ Choose a VLO hosting company and find out what it will require in order to set up your VLO. Of course, I’m biased, but I recommend Virtual Law Office Technology (VLOTech).

    ___ Register a domain.

    ___ Retain a website designer to create a VLO website. It can be as simple as a single homepage or a more complex site with legal resources and articles for the public and your clients. Consider having a VLO website with blog functionality. Blogging on your VLO can be a useful marketing tool and resource for your clients. VLOTech refers its clients to Grant Griffith’s company, G2WebMedia. Griffiths, of Home Office Lawyer blog fame, has experience working with solo and small firm practitioners and creates websites with blog functionality to improve VLO marketing.

    ___ Make sure that any part of your website that handles confidential information, the actual VLO, registration and login for clients, is protected by an SSL certificate (https and the browser lock symbol). Your web hosting company may help you with this or you may need to purchase an SSL certificate separately.

    ___ Establish an account with a credit card processing company to use for your online payments, such as PayPal or your bank. If you plan on taking retainers through the VLO, make sure that you have the approval of your state bar regarding transfer of the client’s funds to a credit card processing company before going into your trust account. There was some discussion about this on Solosez not long ago and I’ve posted about it here.

    ___ Draft the terms and conditions for use for your general website and the clickwrap agreement for your secure VLO website.

    ___ Establish a response time policy. For example, let clients know that you will respond to their online requests within 24 hours.

    ___ If you will be handling transactional matters, prepare any forms or worksheets for collection of client data. These may be uploaded to the clients through the VLO and downloaded for you to review once completed by the client.

    ___ If you will be using the VLO with existing clients or in a litigation practice, draft a letter or email to clients notifying them to register and use the VLO to keep track of their cases.

    ___ Decide how you plan on handling client engagement letters, either through the VLO case dialogue and clickwrap agreement or by traditional letter uploaded to the client, or a combination of both methods.

    ___ Decide which billing method or combination of methods you plan to use. Consider providing sample fixed fees, billable hour rates or a range of costs on your VLO website.

    ___ Discuss your planned VLO practices with your malpractice insurance carrier and ask about discounted rates due to the use of technology to reduce malpractice risks.

    ___ If you will be practicing remotely, review the security of your mobile devices.

    ___ If you plan on using the VLO in conjunction with other law office software, have a data backup policy in place.

    ___ Create a backup Internet access plan in the event that you only have one method of connecting to the Internet and it goes out.

    ___ Check with your state bar’s rules of professional conduct regarding advertising and website content before getting started on any marketing campaigns. (Hat tip to Aaron Johnston for reminding me to add this one!) I’ve written a little about this here .

  • Legal Directories and a Virtual Law Office – What’s Your Address?

    taking a look at online legal directoriesThis week I’m considering giving online legal directories another chance. As more and more attorneys are dropping out of Martindale Hubbell, I recently turned to Findlaw’s online directory options.

    I formerly had a listing with Lawyers.com and was unhappy with the unprofessional splash page that they insisted on setting up for me. Why they would not link directly to my vlo, I am not sure. Because my vlo is a secure web application and clients can come to me directly through the online office, I did not have a need for Lawyers.com’s unsecure “email me” contact form that I was paying for each month. The one benefit was that the listing boosted my ranking in google which initially may have been worth the pricey fee. On to other options as I continue to grow my vlo and learn more law management practice tips along the way.

    A basic Findlaw listing that links to my vlo would be great. Except they are not too familiar with a vlo and virtual law is not a separate category of law practice. Even though I work with clients online throughout the entire state, I would have to purchase a listing in each individual cities in the state. The expense here is mindboggling.

    What is my address? Well….it’s a website address. The online directories have trouble categorizing you outside of the traditional law office setup. As more solos and law firms go online with Virtual Law Office Technology (VLOTech) and use a vlo to practice law, the usual law directory companies will have to come up with a different pricing structure that provides services that fit with a vlo’s marketing needs.

    One option might be to leave out the physical address requirement and let the vlo link to their vlo for the same price and if they want to add both a physical and a vlo link, then charge for both. I’m not an expert on how online directories operate. The customer reps at Findlaw have been efficient at giving me the information I need as far as pricing and services. However, I think if these companies want to stay on the cutting edge of legal technology trends they should start considering how their services can be useful and affordable for a virtual law practice.

  • Client Building for the VLO

    Building a client base for a vlo requires out of the box thinking. I’ve found that networking works best when I use other popular online networking mediums that are frequented by the online public, my potential clients.

    The no-brainer is advertising my vlo on free lawyer referral websites or in free classified ad sections like craigslist. These methods do not necessary result in a large number of new clients, but it drives people to the vlo and builds name recognition for the practice and the vlo concept in general. It’s on my weekly to-do list.

    The most enjoyable method of networking for clients for me is offering free online educational posts in online forums. Right now, I only have the time to be an active member of one forum, but it would be good if I could add a new one every six months and keep an active presence in each. Forum posting allows you to advertise your business by posting your name, your profession, your vlo and website link to your vlo. Viewed by several hundred forum members a week, this is a great way to build a reputation for the vlo and its services.

    The key to posting in forums that are made up of lay people is to write your message in non-lawyer terms and make it understandable from their perspective. Of course, it should go without saying that the other thing to remember is the bar’s advertising rules and make sure that anything I write stays in compliance with those. I keep it general enough to not be providing specific legal advice to any one person and explain that everyone has different circumstances. Most of the readers will PM me with specific legal questions if they want to ask a question related to their families.

    For starters, I am a member of WilmingtonMommies!, a local branch of a nationwide conglomerate of forums created by mothers for mothers. I asked the permission of the forum managers first and explained that I intended this to be educational, not an advertisment for my services. The posts generated some good dialogue about Estate Planning among the mothers in the forum, of which there are close to 500 members all of whom seem to be very active. (As a mother myself, I also post comments and start threads on the forum that are unrelated to the law.) I also offered the members of the forum a small discount on my services should any of them decide to retain me to handle their estate planning services. Even if I never received a client from the educational thread, I’ve provided useful information to the group and have added some goodwill to my vlo’s name that could pay off in the future.

    I will post the first part of the educational estate planning thread below for reference. I intend to write more of these for the forum on other topics related to estate planning law in N.C.

    New Year’s resolutions often include organizing important family business. So, with the kind permission of the WM managers, I am posting this educational thread about estate planning, starting with Wills. I want to start a dialogue that you all can continue at home with your families. I will also post a helpful checklist for everyone. If anyone wants to ask general questions, feel free. Knowledge = power and I want all us mommies empowered!

    This is just educational, general legal advice so if you want to have documents written for your family, I would strongly recommend communicating with an attorney rather than trying to do it yourself. I have experience handling estate administration so I’ve seen both the drafting side and the probate side. Be wary of purchasing estate planning forms from office supply stores or from places like legalzoom.com. If a licensed NC attorney is not tailoring these documents to your specific needs, then it can have serious consequences. I’ve actually had to fix a few of these fill-in-the-form Wills for clients and in the end it costs them more in the long run. Just a quick tip before getting down to business.

    Last Will and Testament Who Needs One?

    Anyone who has children. You should name a primary guardian and secondary guardian so that your children will be cared for in the event that something should happen to both you and your spouse.

    What Could Happen if You Don’t Have a Will?

    If you and your husband don’t have a Will and both of you pass away at the same time, your children may be placed into the care of the New Hanover Department of Social Services until the court system can determine who would be the appropriate guardian for them. The court has the final say in the matter but gives strong weight to the directives of a Will.

    How Do You Name a Guardian in the Will?

    Your Will tells the court who you want to raise your children in the event of the death of both you and your spouse. Your Will also tells the court how you want the assets of your estate to be distributed to your children’s guardian for the purposes of their health care, education, and overall well-being. If you and your spouse pass away and you have named a guardian in your Will, your child may remain safely with that individual until he or she is formally awarded guardianship by the court. I have a checklist I made up called “How do you Choose a Guardian” which helps parents discuss this emotional decision. If anyone is interested in it as well, just let me know.

    What is a Testamentary Trust for Minors and Why is it Important?

    The common misunderstanding with trusts is that you and your husband must have a large, multimillion-dollar estate in order to have a testamentary trust. This is not true. Testamentary trusts are a smart way of protecting your children and any inheritance they might receive, no matter the size, and it provides their guardians with any funds they may need to care for your children. The Will sets up a testamentary trust for your minor children. This trust is set up by the executor of your estate when the Will is probated.

    A testamentary trust describes how and when the funds from your estate should be distributed to your child. For example, you could write the trust so that half of estate is distributed at age 21 and the other half at age 30. The trend has been to set the age for when the children are older and presumably more responsible so that the children will not come into a sum of money at the age of 18 or before they may be mature enough to responsibly manage the inheritance. You may also design the trust so that the trustee is directed with specific instructions to distribute funds to the guardian for the care of your child, such as for private school tuition or study abroad.

    What Does an Executor/Executrix Do?

    Naming the Executor/Executrix of your estate ensures that your spouse or the named guardian of your children will know who to turn to during a time of grieving. The Executor will be responsible for the administration of your estate. He or she will take your Will to the Clerk in the Estates Division of the county in which you were a resident upon your death. The Executor/Executrix will set up the estate administration, the testamentary trust and work with the guardian and trustee and Clerk of Court to ensure that the plans written in your Will are handled properly.

    By naming an Executor/Executrix in your Will, your loved ones may be able to administer your estate more efficiently and potentially with less expense than if you had not appointed anyone. If you do not have an appointed Executor/Executrix named in a Will, when you pass away, the Clerk of Court will appoint an individual to handle your estate. Usually this individual is the first family member who shows up at the Clerk’s office requesting information regarding intestate (without a Will) administration of the estate.

    What are Specific Bequests?

    In your Will you may make specific bequests of property to your children or other loved ones. For example, you may want to leave a family heirloom, your jewelry, or a valued stamp collection to your child. Making these specific designations may help prevent interfamily arguments regarding division of your personal property.

    Will your Family Know What You Wanted?

    In the Will you may describe how you would like your family to remember your life through a funeral, memorial, cremation, burial or other arrangements. You can designate specifics such as the cemetery where you would like to be buried or the church in which you would like a memorial service to be held. Having your wishes written down takes some of the stress of having to make those decisions off of grieving loved ones. Oftentimes these decisions have to be made quickly by the surviving spouse or your children. This section of the Will helps your family members follow your wishes.

    Many people also use this section of the Will to write special messages for their children, to tell them they love them or to impart words of wisdom or other family traditions that they want them to remember. This is a very personalized section of the Will and can be as simple or specific as you would like.

    What are Sweetheart Wills?

    If you are married, you and your spouse should write “sweetheart wills,” or Wills where the provisions mirror each other or work together for the benefit of the family. If you have an estate that you estimate to be larger than $2 million (2008 Federal estate tax exemption amount), I would recommend more complex estate planning methods in addition to a Will that might help with the impact of federal and state taxes.

    For most of my clients, simple estate planning is all that is necessary given the size of their estates and the fact that they will most likely be updating their Wills several times later on in their lives.


    O.k. that’s all for now. I hope this is useful and wasn’t too long a post. Everyone let me know your thoughts. Obviously, I am not the only attorney around to choose from, but I’m offering a special discount on my estate planning package to any mommies on this forum. Just PM me or go to my online law office.


    Stephanie – Proud mother of DD (1/06). Happily married to DH since 2001.
    Attorney practicing law online from home at http://www.kimbrolaw.com

  • Starting a Debate

    In marketing my virtual law practice, I’m considering throwing a little fuel on the fire. It’s well known that the law is a very traditional profession. The basic staples of a traditional law practice are proudly guarded as sacred by the old guard; business rules proven time and time again to work so why change them.

    While the N.C. Bar Association has made many wonderful efforts to push the legal profession in N.C. into wider usage of technology, there remains a large percentage of practicing attorneys who have the mind-set that nothing beats face-to-face legal counseling. On the other hand, there are a handful of younger attorneys coming into the profession who grew up attached to their laptops, took the bar exam on their laptop even, and can’t imagine work or life without the methods of communication afforded by the Internet and other technological devices. I’m of the latter group which is why I chose to practice online.

    I think both the traditional way of practicing law and my way have something different to provide the public. Provided that the rules of ethics are closely followed, I don’t think that either way of practicing is going to shame or ruin the reputations of attorneys (which has not been in good shape in the past twenty years anyway). In fact, I think both practices can compliment each other and attend to different markets in the legal field. So, in marketing my business, I am planning on presenting this debate between the traditional method of practicing and the virtual way as an article for the local paper and see if they recognize it as a topic that affects and would interest their readers. It would be great to have a dialogue with local attorneys about the pros and cons of a more technological law practice. Can’t wait for the feedback!

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