Delivering Legal Services Online


And Now, For Something Completely Different

A few years ago I told a friend and colleague that one day I would post this Monty Python reference on my social media accounts and that’s how they’d know I’d stepped away from the legal profession: “And now, for something completely different.” I didn’t know at the time when I would be posting this, but I […] ...READ MORE

Slides: Increasing Online Engagement with Gamification

These are slides from my presentation at DATA2J, a roundtable conference hosted by Prof. Elizabeth Chambliss, Director of the Nelson Mullins Riley & Scarborough Center on Professionalism at the USC School of Law. In my presentation, I addressed ways to increase online engagement between the public and lawyers through the use of gamification. I based […] ...READ MORE

Gamification in Law Firms

Here is my draft working paper on Gamification in Law Firms which looks at the use of gamification in law firms to increase productivity and collaboration, among other benefits. This paper provides a framework for approaching implementation of a gamification strategy within the law firm. For this paper I had fun researching in the fields of psychology, […] ...READ MORE
Cover book

Virtual Law Practice: Second Edition Released

The second edition of my book, Virtual Law Practice, will be released from ABA LPD Publishing this month. (There will be a digital copy for sale in the coming months and eventually it gets released on Amazon for those of you who want other purchasing options.)  I’ve updated the book significantly since the original publication […] ...READ MORE

Webinar for Future of Legal Services Commission

Here is the video from my presentation to the ABA Future of Legal Services Commission. I was asked to discuss virtual law practice and online engagement through gamification.  This is part of a series of webinars that the Commission is holding. You can check out the other videos on their website, including talks by Will […] ...READ MORE

Practicing Law Online Ebook

Here is the revised version of the Practicing Law Online ebook, which I first released in 2008 and updated in 2010. This revised edition of the ebook examines different business models for virtual law firms and goes beyond solos and small firms to apply the concept of virtual practice to larger firms and in-house legal departments. The ebook walks the reader […] ...READ MORE

Commission on Future of Legal Services Seeks Feedback

I was honored to be asked to participate in the ABA President’s Commission on the Future of Legal Services this year and next. This Commission is calling for Issues Paper feedback now through December 10th. For my legal tech friends and colleagues, if you have something to say, now is a good time to get it on the […] ...READ MORE

Consumer Law Levels Up

Two new options for consumer legal services entered the market in the past week. They are different in nature, but both provide alternatives for legal assistance and guidance. Both include different levels of legal guidance from licensed lawyers and some elements of self-help and unbundling of legal services. My stance on that has been that […] ...READ MORE

Podcast: How to Provide Client Hand-holding in Virtual Law Practice

Last month I joined in on a podcast for the ABA Journal with reporter Stephanie Francis Ward, Michelle Crosby, founder of Wevorce, and Fred Rooney, Director of Touro Law Center’s International Justice Center for Post-Graduate Development. The topic was “How do you provide client hand-holding if you run a virtual firm?” ...READ MORE